Procurement Process

To ensure a smooth procurement experience, we, Decoliora (hereinafter referred to as "we"), have established the following standardized procurement process, applicable to all product categories including Storage Sheds, Outdoor Storage, Outdoor Lounge Chairs, Outdoor Seating, Outdoor Benches, and Patio Sofas.

1. Requirement Confirmation and Consultation

Before procurement, we will confirm your requirements with you. Please provide information about the type, quantity, budget, and delivery date of the products you need. Based on your needs, we will recommend suitable products. Whether it's storage sheds, outdoor seating, or patio sofas, we will provide detailed product descriptions.

2. Product Selection and Quotation

We will recommend suitable products based on your needs and provide a detailed quotation. The quotation will include specifications, pricing, and shipping methods. If you have any questions about the products or quotation, we will be happy to answer them and make necessary adjustments.

3. Order Confirmation

Once you confirm the product and quotation, we will officially confirm the order through email or other communication methods. After the order confirmation, we will prepare the relevant procurement documents and ensure timely delivery based on product availability.

4. Payment and Contract Signing

After order confirmation, you are required to make the payment according to the method specified in the contract or quotation. Payment methods can include bank transfer, credit card payments, etc. Once payment is completed, we will provide you with a payment confirmation and begin processing the order.

5. Product Procurement and Supplier Coordination

Once the payment is confirmed, we will contact suppliers or manufacturers to begin the production or procurement of the required products. For outdoor storage, lounge chairs, or other large products, we will ensure that we choose suppliers who meet quality standards and delivery times.

6. Quality Control and Inspection

During the procurement process, we will conduct strict quality checks for each batch of products to ensure that every item meets your requirements. Whether it’s weather-resistant patio sofas or assembly of storage sheds, we will ensure every detail meets the required standards.

7. Logistics and Shipping

Depending on the quantity of products and destination, we will choose the appropriate shipping method. All shipping arrangements will be optimized according to delivery times, shipping costs, and product characteristics. We cooperate with reliable logistics providers such as Australia Post, UPS, and DHL Express to ensure your products are delivered on time.

• Shipping Timeline: Most products are shipped within 7-9 business days after dispatch, with specific timing depending on the destination and order quantity.

8. Delivery and Confirmation

After the products arrive, we will arrange for delivery. You can inspect the received storage sheds, seating, sofas, etc., and confirm that the products match your order and are free from damage or defects. If any issues are found, please provide feedback during delivery.

9. After-Sales Service and Support

We provide comprehensive after-sales services to ensure that any issues you encounter during the use of our products are promptly addressed. Whether it's product usage guidance or returns and exchanges due to product issues, our customer service team will assist you.

Notes:

• Our procurement process may be adjusted based on the characteristics of the products and custom requirements. For some large or custom products, more time and coordination with suppliers may be required.

• If you encounter any logistics or quality issues during delivery, please contact us, and we will resolve them based on our Returns and Exchanges Policy.