1. Delivery Area
Decoliora (hereinafter referred to as "we") currently provides delivery services only within Australia and does not support deliveries to other countries.
2. Shipping Fee Description
Free shipping is provided for orders of 130 AUD or more.
For orders under 130 AUD, a flat shipping fee of 5.99 AUD will be charged.
3. Order Cutoff Time
Our order processing times follow Australian Eastern Standard Time (AEST/AEDT).
Business hours are from 10:00 to 18:00. Orders placed before 18:00 will be processed on the same day; orders placed after 18:00 will be processed the following business day.
If a public holiday occurs, order processing will be delayed until the next business day.
4. Processing Time
Once an order is confirmed, we typically require 1 to 3 business days to process the order.
5. Shipping Time
After dispatch, the estimated delivery time is between 7 to 9 business days.
6. Shipping Carriers
We work with the following reliable carriers to ensure timely and secure delivery of your orders:
Australia Post
UPS
DHL Express
7. Track My Order
After placing your order, you will receive a confirmation email containing your order number, payment invoice, and shipping carrier information.
You can track your order status easily by visiting the "Track My Order" page on our website and entering your email address or phone number along with the corresponding order number.
8. Liability Disclaimer
Damaged or Lost Products: If your products are damaged or lost during shipping, please contact our customer service, and we will assist you promptly.
Shipping Modifications and Cancellations: Once an order has been processed or dispatched, we are unable to modify or cancel it. If you encounter any issues, please contact us as soon as possible.
Delivery Address and Responsibility: Please ensure the accuracy of your shipping address when placing an order. We are not responsible for delivery delays or issues caused by incorrect address information.
9. Receiving the Order
Please inspect the package upon receipt. If there is any visible damage or abnormality, inform the delivery person immediately and contact our customer service. We will work to resolve the issue as quickly as possible.
10. Contact Information
Mailing Address: 128 LEATHERWOOD LOOP, HOT SPRINGS NTL, AR 71901-9572, United States
Customer Service Phone: +1 (347) 792-7709
Customer Service Email: service@decoliora.com
Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
If you have any questions, please feel free to contact us. We are here to provide you with the best support and service.
