1. Return and Exchange Validity
Decoliora (hereinafter referred to as "we") allows returns and exchanges within 45 days of receiving the product.
2. Return and Exchange Conditions
You may request a return or exchange under the following circumstances:
- Product appearance issues
- Product quality issues
- Product has an odor, significant color difference, etc.
- Incorrect item received
- No-reason return or exchange
3. Return Process
- Please contact us via email or phone to request a return, providing the following information: order number, payment proof, reason for return/exchange, and relevant videos or photos.
- Our customer service team will process your request immediately. If approved, we will inform you via your contact details and provide the return address.
- Please carefully pack the product, including all accessories, materials, and the return label from the original packaging, and send it to the return address we provide.
- You will need to return the product to our designated return address and wait for us to receive it.
- Upon receiving the product, we will inspect it to confirm it matches the reported issue. If everything is in order, we will promptly arrange a refund. For more information on refunds, please refer to our refund policy.
4. Exchange Process
- Please contact us via email or phone to request an exchange, providing the following information: order number, payment proof, reason for return/exchange, and relevant videos or photos.
- Our customer service team will process your request immediately. If approved, we will inform you via your contact details and provide the return address.
- Please pack the product, including all accessories, materials, and return label, in the original packaging and send it to the designated address.
- You will need to return the product to our designated return address and wait for us to receive it.
- Upon receiving the product, we will inspect it to confirm it matches the reported issue. If everything is in order, we will ship a replacement product to your address within 1-3 business days.
5. Refund Process
- Refund Method: Refunds will be issued to the credit card used for the original payment (such as American Express, JCB, Mastercard, Discover, Diners Club, VISA, etc.).
- Refund Time: Depending on the processing efficiency of different card institutions, we expect the refund to be processed within 10-15 business days. If you have not received the refund after this time, please contact us for assistance.
6. Fee Rules
- Return shipping costs for product appearance issues, product quality issues, odor, significant color difference, incorrect items, etc., will be covered by us.
- Return shipping costs for no-reason returns or exchanges will be borne by you.
7. Liability Disclaimer
- We strive to ensure the products you purchase are as described and remain intact during shipping. However, if there are any issues with the product, you may follow the return and exchange policy above to resolve them.
- We are not responsible for any damages caused by human error or issues arising during shipping.
Contact Us
Mailing Address: 128 LEATHERWOOD LOOP, HOT SPRINGS NTL, AR 71901-9572, United States
Customer Service Phone: +1 (347) 792-7709
Customer Service Email: service@decoliora.com
Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
If you have any questions regarding the return and exchange policy, please feel free to contact our customer service team. We are here to assist you.
