This Service Policy applies to all services provided through Decoliora (hereinafter referred to as “we”). The purpose of this policy is to clearly explain the scope of services, user responsibilities, and related terms to ensure a transparent and reliable experience.
1. Introduction and Scope of Application
This policy applies to all users who access, browse, or place orders through our website. By using our services, you acknowledge and agree to the terms outlined in this policy.
2. User Accounts and Website Responsibility
Users are responsible for ensuring the accuracy and completeness of the information provided on the website. We strive to maintain the stability and availability of the website but are not responsible for interruptions caused by network issues or external technical factors.
3. Product Information, Inventory, and Pricing
We make every effort to ensure the accuracy of product descriptions, pricing, and availability. All prices displayed include applicable taxes and charges. Product availability may change based on inventory status without prior notice.
4. Orders and Payments
Once an order is successfully placed and payment is completed, the order will be processed accordingly. Payment confirmation indicates acceptance of the order. In case of exceptional situations, we will contact you using the provided contact information.
5. Delivery Conditions
Delivery services are available only within Australia. Once payment is successfully completed, the order will be confirmed and enter the preparation stage. The standard processing time is approximately 1 to 3 business days. After preparation, the order will be handed over to the designated logistics carrier for shipment.
We collaborate with logistics providers including Australia Post, UPS, and DHL Express to ensure reliable and timely delivery. See our Shopping policy for details.
6. Order Cancellation
Cancellation requests may be submitted within 48 hours after successful payment, provided that the order has not yet entered the preparation stage or been handed over to the carrier. Once processing or shipment has begun, cancellation will no longer be available.
If the order has already been dispatched, you may submit a return request after delivery in accordance with our Returns and Exchanges Policy.
Please refer to the Order cancellation policy for details.
7. Returns and Exchanges
Return or exchange requests can be made within 45 days from the confirmed delivery date. Eligible situations include visible appearance defects, quality issues, noticeable color differences, unusual odors, or cases where the received product does not match the order details.
For detailed conditions and step-by-step instructions, please refer to our Returns and Exchanges Policy.
8. Refund Process
Refunds will be processed through the original payment method. Refunds will be returned to the same card used for payment (such as American Express, JCB, Mastercard, Discover, Diners Club, VISA, etc.).
Refund processing time varies depending on the bank. We estimate refunds will be received within 10 to 15 business days. Please contact us if the refund does not arrive within this period.
9. Dispute Resolution and Applicable Principles
We comply with applicable Australian laws, including GDPR-related requirements. We reserve the right to update this policy when necessary and will notify users of significant changes.
10. Privacy and Data Protection
We respect user privacy and only process personal information for order processing, service support, and operational purposes. Data will be managed securely and responsibly.
11. Intellectual Property
All website content, including text, images, and structure, is protected. Unauthorized use, reproduction, or distribution is prohibited.
12. Limitation of Liability
To the extent permitted by law, we are not responsible for delays, interruptions, or losses caused by factors beyond our reasonable control.
13. Amendments to the Service Terms
We reserve the right to update or modify this policy as necessary. Any changes will take effect upon publication on the website.
14. Contact Information
If you have any questions regarding this Service Policy or our services, please contact us using the details below:
Mailing Address: 128 LEATHERWOOD LOOP, HOT SPRINGS NTL, AR 71901-9572, United States
Customer Service Phone: +1 (347) 792-7709
Customer Service Email: service@decoliora.com
Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
